Tips on Use

Remember that your Merchandise Credit Card is subject to terms and conditions that govern its use. For information on these terms and conditions, see Terms.

Remember that your Merchandise Credit Card is issued by the Card Issuer. For information about the Card Issuer, see Card Issuer.

Remember that your Merchandise Credit Card is redeemable only up to the available balance of the card. The value of your Merchandise Credit Card cannot exceed $2000. You should keep track of the card balance. For information on how to make balance inquiries, see Balance Inquiry.

Remember that your Merchandise Credit Card is a single load card. As a result, you cannot add or load additional value to the card. Please visit (877)-675-0002 and flooranddecor.com for more information on a Merchandise Credit Card that has been issued to you.

Remember that your Merchandise Credit Card is only redeemable to purchase goods and/or services at any participating and authorized Floor & Decor location. In addition, although your card back terms state otherwise, you can also use the Merchandise Credit Card online at flooranddecor.com or by calling (877)-675-0002. For information on Floor & Decor, visit flooranddecor.com.

Remember that your Floor & Decor Merchandise Credit Card is redeemable only to purchase goods and/or services at any participating and authorized Floor & Decor location. In addition, although your card back terms state otherwise, you can also use the Merchandise Credit Card online at flooranddecor.com or by calling (877)-675-0002. Unless required by law, merchandise credit card is not redeemable for cash. A limited number of states have enacted statutes that require Merchandise Credit Cards to be redeemable for cash in certain circumstances that are set forth in the statues. Most of the statues require Merchandise Credit Cards to be redeemable for cash upon the consumer's request when the balance of the card is less than a specified dollar amount. For inquiries or additional information, see Contact Us.

Your Merchandise Credit Card is usable to make "card not present" purchases if you are making a purchase online at flooranddecor.com or over the phone by calling (877)-675-0002. However, your card must be present for purchases made at any participating and authorized Floor & Decor location . As a result, you may use the card to make on-line purchases or purchases over the phone. You will be required to provide the gift card PIN found on the back of the card for any "card not present" purchase. However, your card must be present for purchases made at any Floor & Decor location.

Remember that your Merchandise Credit Card cannot be used in any illegal transaction. Your Merchandise Credit Card is not usable as a payment for credit or loan accounts. Your Merchandise Credit Card is not redeemable for cash unless otherwise required by law and may not be used to buy other Floor & Decor Merchandise Credit Cards or gift cards.

Remember that the initial available balance on your Merchandise Credit Card will be an amount set at the time of activation. Thereafter, the available balance will be reduced by each authorized use of the card or as otherwise provided in the terms and conditions except as prohibited by law.

Remember that if you use your Merchandise Credit Card to make a purchase for less than the available balance of the Merchandise Credit Card, the remaining balance will not be paid in cash to you, unless a cash payment is otherwise required by law. See Tip on "Goods, Services, Cash" above.

If you wish to use the card to make a purchase that exceeds the available balance on the Merchandise Credit Card, you must combine the use of the card with another acceptable form of payment such as cash, check or another payment card.

Returns and Exchanges: Remember that any returns or exchanges of goods and/or services purchased with your Merchandise Credit Card will be governed by the policies of Floor & Decor governing returns and exchanges. Subject to the policies, a merchandise credit may be issued with a physical card labeled Merchandise Credit on the front of the card for certain returns. If you receive a Merchandise Credit Card, it will not be able to be reloaded. Please visit (877)-675-0002 and flooranddecor.com for more information on a Merchandise Credit that has been issued to you.

Remember that some establishments (like restaurants, spas and salons) typically accept gratuities or tips. If you use your gift card to pay for a meal or service at such establishments, the establishment will request authorization to accept the gift card. At that time, the establishment may not know the amount of the actual gratuity. Therefore, in requesting authorization, the establishment likely will add an estimated amount to the price of the meal or service to cover a gratuity. If the available balance on your gift card is not sufficient to cover the cost of the meal or service plus the estimated gratuity, your gift card may be declined. If the available balance is sufficient, a “hold” may be placed on the available balance for several days in the amount of the cost of the meal or service plus the estimated gratuity. During this time period, you will not be able to use the amount that was placed on “hold” even if the estimated amount exceeds the actual cost of the meal or service plus the gratuity.

Although your card back terms state that your physical card is usable only up to 24 months, we are pleased to inform you that we have increased the period of time. Your physical card is now usable for 5 years from your last activity date, thereafter; the card may be declined at the register. However, the funds do not expire and the merchandise credit available card balance as of the deactivation will remain available for your use. You may be required to exchange a deactivated Merchandise Credit Card card, at no charge, for a new Merchandise Credit Card in the amount of the available balance. Please call customer service to learn how to obtain a free replacement card. If you have problems in obtaining a replacement Merchandise Credit Card after deactivation, please contact us. See Contact Us.

Remember that if you have not used your Merchandise Credit Card within a time period set by state law, the unused card balance may become subject to escheat under various state unclaimed property statutes. These time periods set by state law usually are three or five year periods. If the remaining card balance becomes unclaimed property subject to a state unclaimed property law, the Card Issuer may be required to escheat the card balance to a state in an amount and at the time required by the state law. At that time, you may lose the ability to use your Merchandise Credit Card. If this occurs with respect to your Merchandise Credit Card, you may inquire about the status of your card by contacting us. See Contact Us. For information about escheat and unclaimed property, visit www.unclaimed.org.

Remember that your card is a limited-value and limited-use store card. It is not a debit or a credit card . Your Merchandise Credit Card is not a bank issued card. The funds loaded on the Merchandise Credit Card are not segregated or kept in a fund pending use of the card. Therefore, the Merchandise Credit Card obligation is not backed by segregated cash funds.

Remember to safeguard your Merchandise Credit Card. Although it is not cash, you should safeguard your Merchandise Credit Card like cash. Your Merchandise Credit Card is not subject to replacement if it is lost, stolen or used without authorization. Therefore, you will bear the risk of any card that is lost, stolen or used without authorization.

Remember that if you have questions about your Merchandise Credit Card, you can contact us. For inquiries, see Contact Us.