Tips On Card Use (FAQs) | Hotels.com

Remember that your Gift Card is issued by the Card Issuer. For information about the Card Issuer, see Card Issuer.

Remember that your Gift Card is subject to terms and conditions that govern its use (the "Card Terms"). For the complete set of terms and conditions, see Full Gift Card Terms.

Card Issuer reserves the right, to the extent permitted by law, to modify these Terms at any time in its discretion for the limited purposes (a) to modify the scope and nature of Eligible Purchases which may change from time to time, (b) to clarify the scope and nature of limitations on use; (c) to describe courses of action in the event the Gift Card Program is terminated, (d) to clarify existing terms and conditions, such as adding purchase methods or in respect of our responsibilities or obligations under these Terms or your responsibilities under these Terms, or (e) to address changes in information such as links; provided, however, that changes shall not include (i) changes that are adverse to the consumer with respect to existing cards at the time of the change, (ii) changes adding an expiration date, (iii) changes applying new fees regarding the use or non-use of the gift cards, or (iv) a change to this Change in Terms clause (collectively, “Changes”). These changes will be made at mycardterms.com/hotels-canada. Notice of Changes will be provided at the Cardholder Notices tab on mycardterms.com/hotels-canada and will be effective on the effective date specified in the notice. The most current version of these Terms will be available on the website reserved for such and will supersede all previous versions of these Terms, except as otherwise specified. Your continued access to, or use of the Gift Card following any such Changes confirms your acceptance of these Terms, as amended by those Changes. If you do not agree to these Terms or any Changes made to these Terms, you must stop accessing and using the Gift Card.

Despite any other section that refers to our right to change or modify these Terms, if you are a resident of Quebec or Ontario, we reserve the right to make Changes to the Terms from time to time but no more than once every six (6) months. If we make Changes to the Terms, in addition to posting the amended terms on [mycardterms.com/hotels-canada], we will also provide you thirty (30) days' advance notice of such Changes in accordance with applicable law ("Notice"). Upon receiving the Notice, you may refuse the Changes and cancel these Terms by sending us a notice to that effect as indicated in the Notice. If you do not notify us within that time, the Changes will take effect on the date indicated in the Notice. In that case, you will be deemed to agree to the Changes which will apply to all access to and use of the Gift Cards thereafter and will become part of these Terms. For Quebec residents only, if the amended Terms entail an increase in your obligations or a reduction in Card Issuer’s obligations, you may send us a notice within thirty (30) days after the amended Terms come into force to indicate your refusal of the amended Terms and to request the termination of the Terms without cost or penalty.

For Quebec residents only, if the amended Terms entail an increase in your obligations or a reduction in Card Issuer’s obligations, you may send us a notice thirty (30) days after the amended Terms come into force to indicate your refusal of the amended Terms and to request the termination of the Terms without cost or penalty.

Remember that the Card Issuer may, from time to time, publish notices to Cardholders, (or otherwise provide information to Cardholders) about your Gift Card or its use. Such notices and information will be published at the Cardholder Notices page of this website.

You have the ability to download the terms and conditions that govern your Gift Card. This button is located at the bottom of the Full Gift Card Terms page. When you click on that button you have the ability to save the Terms as a PDF or print them.

These Terms are available in both French and English language versions. The language versions can be accessed by choosing your language in the upper-left column of the Home Page.

Remember that your Gift Card is a limited-value and limited-use stored value card. It is not a credit card, a debit card, an asset account, a deposit account, a bank issued card, a bank account, or a card linked to a bank account. The funds used to purchase the Gift Card will not be segregated or kept in a fund pending use of the Gift Card.

Remember that the Gift Cards are available for purchase by consumers in two forms. The first form is a standard physical gift card that has a unique number. The second form is a digital code with the card being a virtual card (also known as an E-card).

Remember that you must safeguard your Gift Card. Card Issuer shall not be responsible for Gift Cards that are lost, damaged, stolen, destroyed, or used without your permission. Safeguard your Gift Card. You are responsible for the transactions using your Gift Card, whether authorized or unauthorized. You should treat your Gift Card like you treat cash. Gift Cards will not be replaced if lost, damaged, stolen, destroyed, or used without your permission.

Card Issuer reserves the right to assert all available remedies in the event of suspected abuse or fraud regarding your Gift Card or in the event of a disputed credit or payment card charge or dishonored check at the time of card purchase. Such remedies shall include, without limitation, the blocking or freezing by the Card Issuer of a Gift Card from use or the refusal by the Card Issuer to issue or honor a Gift Card. Such remedies also shall include the right of Hotels.com to cancel bookings made with a Gift Card without any refund in the event a Gift Card is obtained by theft or fraud (including suspected theft or fraud).

Remember that the Gift Cards are available for purchase at several distribution channels. They may be purchased at hotels.com/lp/b/giftcards.

Remember that your Gift Card is a variable denomination card in Canadian dollars. That means it is available for purchase up to a limit of $1750 CAD. Purchases above the limit of $1750 CAD is prohibited and your combined card value cannot exceed $1750 CAD. No single individual may purchase Gift Cards with a total value of $10,000 CAD in any given day.

Gift Cards purchased in Canada will be denominated in Canadian dollars. Unless a lower amount is specified at purchase, the maximum balance amount for a Gift Card is $1750 CAD. No single individual may purchase Gift Cards with a total value of $10,000 CAD in any given day.

Remember that your Gift Card purchase is to be completed and delivered to you in Canada. The Gift Card is not to be purchased or deliverable to you to locations outside Canada. For International Purchases outside of Canada, please see the Hotels.com website and choose the appropriate region. Websites promoting or selling the Gift Cards may be accessible to individuals residing or situated outside Canada. That occurs given the nature of the internet. The Card Issuer is not targeting individuals residing outside Canada for the purchase of the Gift Cards.

Card may not be refunded, returned, or redeemed for cash, except to the extent required by law; provided, however, that if you are a resident of Quebec, we will refund you for any unused balance of $5 CAD or less.

Remember that your Gift Card is a single load Gift Card. As a result, after your Gift Card is purchased, you cannot add or load additional value to the Gift Card.

Merging cards will merge the entire balance of all cards. Cards may be merged up to the maximum allowable balance of $1750 CAD. Cards issued in different countries cannot be merged. Please contact giftcards@hotels.com for additional support merging previously-merged cards or visit Hotels Balance Merge.

Remember that your Gift Card is a limited use card. That means your Gift Card is usable or redeemable only to buy goods or services, and only from the merchant specified on the Gift Cards. Additional limitations on your use of the Gift Card may apply. See the tips on use below regarding Participating Redeeming Merchants or Limitations on Use and Eligible Purchases.

Remember that your Gift Card is usable or redeemable to purchase goods and/or services only made online at the Hotels.com Canada website or Hotels Platform mobile application. Your Gift Card is not redeemable at any other merchant. For information on Hotels.com and its locations, visit Hotels.com.

Remember that your Gift Card is limited to use at participating Retailer locations. It is usable only online at the Hotels.com Canada website or Hotels Platform mobile application. Not usable at hotel locations or for Pay Later bookings, existing bookings, bookings charged by a hotel, bookings made through the Groups and Meetings tab, packages, car rentals, or payment on any credit account. Not redeemable for cash unless law requires. Not usable with loyalty rewards unless specified. Only one gift card usable per booking. You cannot use the Gift Card to purchase other Gift Cards, including other Hotels.com Gift Cards. The Gift Card is not redeemable for cash unless required by law; see the tip on Cash Redemptions.

Remember that your Gift Card is redeemable only to purchase goods and/or services. Therefore, except to the extent required by law, your Gift Card is not redeemable for cash even if your Gift Card has a small remaining balance; provided, however, that if you are a resident of Quebec, we will refund you for any unused balance of $5 CAD or less. For inquiries or additional information, see Contact Us.

Remember that your Gift Card is usable to make "card not present" purchases. That means you may use the card to make online purchases.

For information on how to make balance inquiries, see Hotels Gift Card Balance

Remember that the initial available balance on your Gift Card will be an amount set at the time of activation and/or purchase. Thereafter, the available balance will be reduced by each authorized use of the Gift Card or as otherwise provided in the terms and conditions except as prohibited by law. If you place the gift card funds into your Hotels.com Account, the entire amount of the gift card must be fully loaded into your account.

Remember that if you use your Gift Card balance to make a purchase for less than the available balance of the Gift Card, the remaining balance will not be paid in cash to you, unless a cash payment is otherwise required by law. See the Tip on Cash Redemptions above. If you place the gift card funds into your Hotels.com Account, the entire amount of the gift card must be fully loaded into your account.

Remember that if you use your Gift Card to make a purchase that exceeds the available balance of the Gift Card, you will be responsible for the balance due, or the transaction may be declined. If you wish to use the Gift Card to make a purchase that exceeds the available balance on the Gift Card, you must combine the use of the Gift Card with another acceptable form of payment, such as a credit or debit card. This process is known as “split tender." Retailer will facilitate these transactions. Please note, another Gift Card is not an acceptable form of payment. Multiple gift cards must be merged onto one card prior to a redemption.

Remember that your Gift Card may be partially redeemed by you to make a purchase but must be fully loaded into your Hotels.com Gift Account.

Your Gift Card may not be refunded or returned. It is also not redeemable for cash, unless required by law.

Remember that your Gift Card is not subject to fees that will be charged or assessed against the balance of the Gift Card.

Remember that your Gift Card is not subject to an expiration date under which you lose the right to use the Gift Card to buy goods or services.

Remember that your Gift Card is not subject to a valid thru date under which you will lose the ability to use your physical card or digital code subject to the right to get a new physical card or digital code.

Remember that the Personally Identifiable Information, if any, collected or received regarding your Gift Card and your Gift Card Program will be subject to a privacy policy. See the CIMI Privacy Policy and Notice.

Remember that if you have questions about your Gift Card, you can Contact Us.