Tips on Use

Remember that your gift card is subject to terms and conditions that govern its use. For information on these terms and conditions, see Terms.

Remember that your gift card is issued by the Card Issuer. For information about the Card Issuer, see Card Issuer.

Remember that your gift card is redeemable only up to the available balance of the card. You should keep track of the card balance. For information on how to make balance inquiries, see Balance Inquiry.

Remember that your card is reloadable, but will cease to be reloadable 365 days after a zero balance. As a result, after your card is purchased, you may reload your card to add additional value to the card. However, if your balance remains at zero for 365 days, you will no longer be able to reload your card.

Your OnCue Gift Card is a gift card that is redeemable by card owners up to balance to buy authorized products and services only at participating OnCue®, OnCue Express®, Phillips 66®, Conoco®, and 76® stores listed on back of card. For more information, visit https://oncueexpress.com/gift-cards/.

Remember that your OnCue Gift Card is a gift card that is redeemable by card owners up to balance to buy authorized products and services and, unless required by law, is not redeemable for cash even if your gift card has a small remaining balance. A limited number of states have enacted statutes that require gift cards to be redeemable for cash in certain circumstances that are set forth in the statues. Most of the statues require gift cards to be redeemable for cash upon the consumer's request when the balance of the card is less than a specified dollar amount. For inquiries or additional information, see Contact Us.

Remember that your gift card cannot be used in any illegal transaction. Your card cannot be used to buy lottery tickets or money orders. Not a credit card, debit card, asset account or deposit account.

Remember that your card is not usable to make "card not present" purchases, although mobile app purchases are limited to fuel.

Remember that the initial available balance on your gift card will be an amount set at the time of activation and/or purchase. Thereafter, the available balance will be reduced by each authorized use of the card or as otherwise provided in the terms and conditions except as prohibited by law.

Remember that if you use your gift card to make a purchase for less than the available balance of the gift card, the remaining balance will not be paid in cash to you, unless a cash payment is otherwise required by law. See Tip on "Goods, Services, Cash" above.

Remember that if you use your gift card to make a purchase that exceeds the available balance of the card, the transaction will be declined. If you wish to use the card to make a purchase that exceeds the available balance on the gift card, you must combine the use of the card with another acceptable form of payment such as cash, check or another payment card.

Remember that establishments like gas stations also use prepayment “holds” when gift cards are used at their establishments in conjunction with advance preauthorized payments. For example, a gas station may ask that a “hold” be placed on a gift card used to prepay at the pump for gas. The amount of the “hold” in these circumstances may be an amount estimated to cover authorized products and services. If the available balance on a gift card is not sufficient to cover the estimated amount for authorized products and services, the gift card may be declined. If the available balance is sufficient, a “hold” may be placed for several days on the available balance in the amount of the estimated cost of authorized products and services. During that time period, the gift card owner will not be able to use the amount that was placed on “hold” even if the estimated amount exceeds the actual cost of authorized products and services.

Remember that after the passage of time which should be more than two years, your gift card may be subject to a deactivation date under which the gift card will be deactivated from immediate use at a cash register. The deactivation date is not an expiration date on the gift card balance. The available card balance as of the deactivation will remain available for your use. You may be required to exchange a deactivated gift card, at no charge, for a new gift card in the amount of the available balance. If you have problems in obtaining a replacement gift card after deactivation, please contact us. See Contact Us and Reloads Tip on this page.

Remember that if you have not used your gift card within a time period set by state law, the unused card balance may become subject to escheat under various state unclaimed property statutes. These time periods set by state law usually are three or five year periods. If the remaining card balance becomes unclaimed property subject to a state unclaimed property law, the Card Issuer may be required to escheat the card balance to a state in an amount and at the time required by the state law. At that time, you may lose the ability to use your gift card. If this occurs with respect to your gift card, you may inquire about the status of your card by contacting us. See Contact Us.

For information about escheat and unclaimed property, visit www.unclaimed.org.

Remember that your card is a limited-value and limited-use store card. It is not a credit card, a debit card, asset account, or a deposit account. Your gift card is not a bank issued card. The funds loaded on the gift card are not segregated or kept in a fund pending use of the card. Therefore, the gift card obligation is not backed by segregated cash funds.

Remember to safeguard your gift card. Although it is not cash, you should safeguard your gift card like cash. Your gift card is not subject to replacement if it is lost, stolen, or used without authorization. Therefore, you will bear the risk of any lost, stolen, or unauthorized use of your gift card.

Remember that if you have questions about your gift card, you can contact us. For inquiries, see Contact Us.