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Tips On Card Use (FAQs)

Your Domino’s Gift Card should provide an enjoyable experience at participating Domino’s locations in the U.S.  Use of your Gift Gard will be facilitated by the following Tips On Card Use which are designed to address Frequently Asked Questions. Click on the title to reveal the tip.

Remember that your Gift Card is issued by the Card Issuer. For information about the Card Issuer, see Card Issuer.

Remember that your Gift Card is subject to terms and conditions that govern its use (the "Card Terms"). For the complete set of terms and conditions, see Full Gift Card Terms.

Remember that your Card Agreement has a Change of Terms provision. That means that the Card Issuer reserves the right to modify these Terms at any time in our sole discretion for the limited purposes (a) to describe modifications, if any, regarding redemption limitations, (b) to define modifications in limitations of use, (c) to describe courses of action in the event the Gift Card program is terminated, (d) to clarify existing terms and conditions, (e) to address changes in information such as links, or (f) to make other changes made in good faith provided that such other changes do not include (i) the addition of an expiration date, (ii) the application of new fees regarding the use or non-use of the Gift Cards, (iii) a change to the Arbitration Agreement, or (iv) a change to this Change in Terms clause. These changes will be made at mycardterms.com/dominos without additional notice. The most current version of these Terms will be available on that site and will supersede all previous versions of these Terms except as otherwise specified.

Remember that the Card Issuer may, from time to time, publish notices to Cardholders, (or otherwise provide information to Cardholders) about your Gift Card or its use. Such notices and information will be published at the Cardholder Notices page of this website.

Remember that your Gift Card is a limited-value and limited-use stored value card. It is not a credit card, a debit card, an asset account, a deposit account, a bank issued card, a bank account, or a card linked to a bank account. The funds used to purchase the Gift Card will not be segregated or kept in a fund pending use of the Gift Card.

Remember that the Gift Cards are available for purchase by consumers in two forms. The first form is a standard physical gift card that has a unique number and PIN. The second form is a digital code with the card being a virtual card (also known as an E-card) that also has a unique number and PIN.

If your Gift Card is lost or stolen, you can only obtain a refund for the available balance remaining on the Gift Card as of the time you notify Domino’s of the loss. You will be asked to provide Domino’s Pizza with the Gift Card number, authorization code, receipt, and date of purchase. Domino’s cannot provide a refund if you do not have your Gift Card number, authorization code, receipt, and date of purchase. If Domino’s records show that there is still an available balance remaining on the Card, Domino’s will cancel the Gift Card and refund the available balance amount to you. Please note that purchases made with Gift Cards are similar to those made with cash. You cannot “stop payment” or lodge a “billing dispute” on such transactions. UNFORTUNATELY, NO REFUNDS WILL BE PROVIDED FOR AMOUNTS DEBITED FROM YOUR LOST/STOLEN GIFT CARD BEFORE YOU NOTIFY US.

Remember that you must safeguard and keep secure your Gift Card and protect others from gaining access to the Gift Card or the numbers on the Gift Card. Your Gift Card will not be replaced or replenished if the Gift Card or its unique numbers are used without authorization. In that regard, you should safeguard the card in the same manner that you do cash.

Remember that, as specified in the Card Terms, the Card Issuer and Domino's reserve the right to assert all available remedies in the event of suspected abuse or fraud. Such remedies include, without limitation, the blocking or freezing by the Card Issuer of a Gift Card from use or refusal by the Card Issuer to honor a Gift Card. For specifics regarding the rights of the Card Issuer or Domino's in the event of suspected abuse or fraud, see the Card Terms at the Full Terms and Conditions page of this website.

Remember that the Gift Cards are available for purchase at several distribution channels. They may be purchased at participating U.S. Domino's locations, online at Dominos.com and from authorized selling outlets.

Remember that your Gift Card is a variable denomination card. That means it is available for purchase by consumers for any amount up to a limit of $100.00. Purchases above the limit of $100.00 are prohibited.

Remember that, once a Gift Card is purchased, it will not be refundable, returnable, or redeemable for cash, except as required by state law. With respect to redemptions required by state law, see the tip below on Cash Redemptions.

Remember that your Gift Card is a single load Gift Card. As a result, after your Gift Card is purchased, you cannot add or load additional value to the Gift Card.

Remember that your Gift Card is a limited use card. That means your Gift Card is usable or redeemable only to buy products, and only from the merchant specified on the Gift Cards. Additional limitations on your use of the Gift Card may apply. See the tips on use below regarding Participating Redeeming Merchants or Limitations on Use and Eligible Purchases.

Remember that your Gift Card is usable or redeemable to purchase products and services only at participating U.S. Domino's locations and online at Dominos.com. Your Gift Card is not redeemable at any other merchant. For information on Domino's and its locations, visit Dominos.com.

Remember that your Gift Card is limited to use at participating U.S. Domino's locations and online at Dominos.com. You cannot use the Gift Card to purchase other Gift Cards, including other Domino's Gift Cards. The Gift Card is not redeemable for cash unless required by law; see the tip on Cash Redemptions.

Remember that your Gift Card is redeemable only to purchase products and services. Therefore, unless otherwise required by law, your Gift Card is not redeemable for cash even if your Gift Card has a small remaining balance. A limited number of U.S. States and Territories have enacted statutes that require Gift Cards to be redeemable for cash in certain limited circumstances that are set forth in the statutes. For inquiries or additional information, see Contact Us.

Remember that your Gift Card is usable to make "card not present" purchases. That means you may use the card to make online purchases.

Remember that some establishments (like restaurants) typically accept gratuities or tips. If you use your Gift Card to pay for a meal or service at such establishments, the establishment will request authorization to accept the Gift Card. At that time, the establishment may not know the amount of the actual gratuity. Therefore, in requesting authorization, the establishment likely will add an estimated amount to the price of the meal or service to cover a gratuity. If the available balance on your Gift Card is not sufficient to cover the cost of the meal or service plus the estimated gratuity, your Gift Card may be declined. If the available balance is sufficient, a "hold" may be placed on the available balance for several days in the amount of the cost of the meal or service plus the estimated gratuity. During this time period, you will not be able to use the amount that was placed on "hold" even if the estimated amount exceeds the actual cost of the meal or service plus the gratuity.

You should keep track of the Gift Card balance. For information on how to make balance inquiries, see Balance Inquiries.

Remember that the initial available balance on your Gift Card will be an amount set at the time of activation and/or purchase. Thereafter, the available balance will be reduced by each authorized use of the Gift Card or as otherwise provided in the terms and conditions except as prohibited by law.

Remember that if you use your Gift Card balance to make a purchase for less than the available balance of the Gift Card, the remaining balance will not be paid in cash to you, unless a cash payment is otherwise required by law. See the Tip on Cash Redemptions above.

Remember that if you use your Gift Card to make a purchase that exceeds the available balance of the Gift Card, you will be responsible for the balance due, or the transaction may be declined. If you wish to use the Gift Card to make a purchase that exceeds the available balance on the Gift Card, you must combine the use of the card with another acceptable form of payment, such as another payment card. This process is known as “split tender." Domino's will facilitate these transactions.

Remember that your Gift Card may be partially redeemed by you. You are not required to fully use the Gift Card when using the card to buy goods or services.

Remember that your Gift Card is not subject to fees that will be charged or assessed against the balance of the Gift Card.

Remember that your Gift Card is not subject to an expiration date under which you lose the right to use the Gift Card to buy goods or services.

Remember that your Gift Card is not subject to a valid thru date under which you will lose the ability to use your physical card or digital code subject to the right to get a new physical card or digital code.

Remember that if you have not used your Gift Card within a time period set by state law, the unused Gift Card balance may or may not be required to escheat under various state unclaimed property statutes. These time periods set by state law usually are two-year, three-year or five-year periods for Gift Cards. If the remaining balance of your Gift Card becomes unclaimed property subject to a state's unclaimed property law, then the Card Issuer may be required to escheat the Gift Card to the state in an amount and at the time required by the state law. At that time, you may lose the ability to use your Gift Card. If this occurs, you may inquire about the status of your Gift Card by contacting us. See Contact Us. For general information about escheat and unclaimed property, visit unclaimed.org.

Remember that if you use your Gift Card to purchase goods or services, the returns or exchanges of such purchased products, if any, shall be subject to and limited to the policies set by the selling merchant for returns and exchanges of it sold merchandise. Refunds regarding products purchased with your Gift Card, if any, will not be placed back on your Gift Card.

Remember that if you have questions about your Gift Card, you can Contact Us.