Full Gift Card Terms and Conditions

As of 09-08-2025

Card Terms:

These terms and conditions (“Terms”) govern your Hotels.com gift card (“Gift Card”) which is usable in the United States at hotels.com (United States). The Gift Card is issued by CARDCO CXXXIX, Inc. (“Card Issuer” or “we” or “us”). These Terms constitute a legally binding agreement (the “Agreement”) between Card Issuer and you as the cardholder (“you” or “your”). Your purchase, use, or acceptance of the Gift Card constitutes your agreement to these Terms. Important: Please read this Agreement carefully.  The Terms below include a limitation of liability clause, a change in terms provision, a binding arbitration clause, a waiver of class action provision and a novation clause.  If you do not agree with any of the Terms, do not purchase or accept a Gift Card.

Gift Card Issuer and Sole Obligor – Novation

CARDCO CXXXIX, Inc. is the sole card issuer and sole obligor to card owner. Expedia, Inc. and Hotels.com are not the Card Issuer or the obligor to card owners; they hold no obligation to you for the Gift Card. Your sole contracting party for the Gift Card is Card Issuer. You agree to the foregoing and acknowledge that it shall be treated, if and to the extent necessary, as a novation under which CARDCO CXXXIX, Inc. is the only obligor to you. Card Issuer may delegate its issuer obligations to an assignee, without recourse. If delegated, the assignee, and not Card Issuer, will be sole obligor to card owner. In furtherance of the forgoing agreements, you hereby knowingly release Hotels.com, Expedia, Inc. and their affiliates of from any all claims that they are obligated to you for the Gift Card.

Gift Card Purchases

Gift Cards may be purchased online at various outlets (each a “Purchase Site”). Online purchases will be governed by purchase and delivery terms specified on the Purchase Site; those terms are separate from these Terms. Cards may also be purchased at select retailers. Gift Cards purchased in the United States will be denominated in U.S. dollars. Unless a lower amount is specified at purchase, the maximum balance amount for a Gift Card is $2,000. No single individual may purchase Gift Cards with a total value of $10,000 in any given day. A Gift Card will not be valid unless and until it is properly acquired and activated. A Gift Card also will not be valid if obtained by you from unauthorized sellers or resellers including from Internet auction sites. Once purchased, the Gift Card will not be reloadable.

Gift Card Purchase Warnings

Gift cards are popular products, but they are targets for fraud perpetrated by scammers designed to entice targets to buy a Gift Card. For more about fraud visit stopgiftcardscams.com. Do not purchase a Gift Card unless you are purchasing it as a gift or for your personal use. Be vigilant. Furthermore, if anyone insists you buy a Gift Card for use to make a payment, then do not purchase the Gift Card. To the extent permitted by law, Card Issuer is not responsible for, and assumes no liability to you for, any unlawful conduct or fraud by any third party associated with any Gift Card.

Gift Card tampering is a serious fraud scheme. Fraudsters remove a card from a sales rack, tamper with the packaging, steal the card numbers, expose and steal the PIN, replace the packaging and covers, and return the card to the rack. They wait until a purchaser buys the card. When it is activated, they use the stolen card numbers to drain the card and its value resulting in the purchaser holding a valueless card. Be vigilant. When buying a card, examine packaging. Do not purchase if any part of the card, its packaging or security features appear to be removed, ripped, damaged or otherwise tampered with.

Several U.S. States require that we post notices about fraud scams that trick purchasers into buying gift cards to make payments. Please view these notices by clicking here.

About the Gift Card

Your Gift Card is a closed-loop instrument, which means it is only redeemable or usable for Eligible Purchases made online at the Hotels.com United States website or mobile application (the “Hotels Platform”). Your Gift Card is a limited-value and limited-use card. It is not a debit or credit card, an asset account, a deposit account or linked to a deposit account. It is not a bank issued card. It is not subject to overdraft protection or depository insurance. It does not bear interest.

Gift Card Redemptions

Your Gift Card is usable up to its balance at the Hotels Platform to pay for eligible Pay Now hotel bookings (the “Eligible Purchases”). Pay Now bookings are those paid to the Hotels Platform at the time of booking. Your Gift Card is not usable at hotel locations, for Pay Later booking options, for bookings charged by the hotel, for existing bookings, for bookings made through the Groups and Meetings tab, for payment on any credit account, or for flights, activities (Things to do), car rentals, cruises, package bookings or services other than eligible Pay Now hotel bookings. See also limitations on use below. If you do not see the ability to apply a Gift Card on the checkout page, that is an indicator that the booking is not an Eligible Purchase. All bookings and purchases made through the Hotels Platform are subject to the Hotels.com Platform’s standard terms and conditions which are separate from these Terms and can be found at Hotels.com Terms of Service.

Limitations on Use

Your Gift Card may be redeemed only at the Hotels Platform. Your Gift Card may not be redeemed over the phone, live chat or other customer support channels. Your Gift Card may be used only for Eligible Purchases as described above. Your Gift Card is not usable at hotel locations, for Pay Later booking options, for bookings charged by the hotel, for existing bookings, for bookings made through the Groups and Meetings tab, for payment on any credit account, or for flights, activities (Things to do), car rentals, cruises, package bookings or services other than eligible Pay Now hotel bookings. Your Gift Card balance may not be used to pay for existing bookings or toward charges for changes to existing bookings. It cannot be used in any illegal transaction. It may not be used to purchase other Gift Cards. It is not usable with loyalty rewards unless specified in the loyalty rewards program. Only one card is usable per booking, but multiple cards may be combined into one card up to a maximum balance of $2,000; visit balance services at Hotels.com Balance Services for instructions. Your Gift Card may not be refunded, returned, or redeemed for cash, except to the extent required by law.

Resale is Prohibited

You may not sell your Gift Card or otherwise barter or exchange the Gift Card for value. However, consistent with its intended purpose you may give a Gift Card to another person for no monetary consideration as a gift.

No Expirations or Fees Against the Card Balance – Escheat

Your Gift Card does not expire. Your Gift Card is not subject to fees assessed against the balance of the Gift Card. However, your Gift Card may be subject to escheat to an appropriate state or territory if and as required by applicable unclaimed property laws. For information about escheat and unclaimed property, visit www.unclaimed.org. If escheat occurs, you may inquire about the status of the Gift Card funds by visiting mycardterms.com/hotels or by contacting us at customerservice@cardcompliant.com or 855.971.7430.

Risk of Loss

Card Issuer shall not be responsible for Gift Cards that are lost, damaged, stolen, destroyed, or used without your permission. Safeguard your Gift Card. You are responsible for the transactions using your Gift Card. You should treat your Gift Card like you treat cash. Gift Cards will not be replaced if lost, damaged, stolen, destroyed, or used without your permission.

Fraud

Card Issuer reserves the right to assert all available remedies in the event of suspected abuse or fraud regarding your Gift Card or in the event of a disputed credit or payment card charge or dishonored check at the time of card purchase. Such remedies shall include, without limitation, the blocking or freezing by the Card Issuer of a Gift Card from use or the refusal by the Card Issuer to issue or honor a Gift Card. Such remedies also shall include the right of Hotels.com to cancel bookings made with a Gift Card without any refund in the event a Gift Card is obtained by theft or fraud (including suspected theft or fraud).

Important: Limitation of Liability

CARD ISSUER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO ANY GIFT CARD INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF A GIFT CARD IS NON-FUNCTIONAL, DUE TO A SYSTEM ERROR, YOUR SOLE REMEDY SHALL BE THE REPLACEMENT OF THAT GIFT CARD. UNLESS PROHIBITED BY LAW, CARD ISSUER AND YOU AGREE TO LIMIT CLAIMS FOR DAMAGES OR OTHER MONETARY RELIEF AGAINST EACH OTHER TO DIRECT ACTUAL DAMAGES. AND CARD ISSUER AND YOU WILL NOT SEEK ANY INDIRECT, SPECIAL, CONSEQUENTIAL, TREBLE, OR PUNITIVE DAMAGES FROM THE OTHER. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU.

Important: Mandatory and Binding Arbitration Agreement

This binding agreement to arbitrate (the “Arbitration Agreement”) is part of the Terms governing your Gift Card. By accepting the Terms of the Agreement, you also are accepting and agreeing to the terms of this Arbitration Agreement. Please read these arbitration provisions carefully. They affect legal rights that you otherwise may have and require binding arbitration of claims instead of resolution in a court of law. With limited exception, this Arbitration Agreement requires Card Issuer and you to submit claims to binding and final arbitration on an individual basis. This means that, as described below, you will not be able to bring a case or lawsuit in a court of law before a judge or jury. Instead, you agree to submit such claims solely on your own behalf to a neutral arbitrator. To that end, Card Issuer and you agree as follows:

1. We Both Agree to Arbitrate: Card Issuer and you hereby agree to  resolve any and all claims or disputes regarding, arising out of, or in any manner pertaining to the Card Issuer, the Gift Cards, and/or this Agreement (each a “Claim”) on an individual basis through final and binding arbitration in accordance with this Arbitration Agreement as the exclusive way to resolve a Claim; provided, however, that you may bring any matter on an individual basis within the jurisdiction of a small claims court or similar small value claims court in which you seek less than the jurisdictional limit.
2. Applicability of Arbitration Agreement: This Arbitration Agreement applies to all Claims of any kind or nature including Claims arising by contract, tort, statute or otherwise regarding, arising out of, or in any matter pertaining to Card Issuer, the Gift Card, and this Agreement.  Furthermore, this Arbitration Agreement applies to all Claims for legal relief (including damages, penalties, and interest) regarding, arising out of, or in any matter pertaining to Card Issuer, the Gift Card, and this Agreement. For the sake of clarity, it is agreed and understood that any claim for injunctive relief or specific performance must be brought in a court of competent jurisdiction, which shall be the exclusive forum for claims seeking injunctive relief or specific performance.
3. What is Arbitration? Generally, arbitration is more informal and less expensive than a lawsuit in court and seeks to resolve disputes more quickly. Instead of a judge or a jury, the case is decided by a neutral arbitrator.
4. Informal Dispute Resolution: Before commencing arbitration, Card Issuer and you agree to try in good faith to resolve any dispute informally. To start the dispute process, you must send an individualized written notice (“Notice of Dispute”) to disputeresolution@cimicard.com that includes (1) your name, phone number, username, and email address, and (2) a description of the dispute and how you would like it resolved. In turn, if Card Issuer has a dispute with you, Card Issuer will send a Notice of Dispute in accordance with the notice provisions of this Agreement. Once a complete Notice of Dispute has been received, the recipient shall have sixty (60) days to investigate the claims.  If either side requests a settlement conference during this period, then Card Issuer and you must cooperate to schedule that meeting by phone or videoconference. Card Issuer and you each will personally participate and can each bring counsel, but the conference must be individualized, even if the same firm(s) represent multiple parties. For the Claim specified in the Notice of Dispute, any statute of limitations will be tolled from the date the notice is received until the later of (i) 60 days, or (ii) after a timely requested settlement conference is completed (“Informal Resolution Period”). An arbitration cannot be commenced until the Informal Resolution Period has ended, and a court can enjoin the filing or prosecution of an arbitration in breach of this Section on Informal Dispute Resolution.
5. Governing Law and Rules – One Arbitrator: This Arbitration Agreement is made pursuant to a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act (“FAA”), 9 U.S.C. §§ 1-16. The arbitration shall be administered by JAMS Mediation, Arbitration and ADR Services (“JAMS”) and shall be conducted before a single arbitrator using JAMS’s Streamlined Arbitration Rules and Procedures (the “Streamlined Rules”) as jurisdictionally applicable or the JAMS’s Comprehensive Arbitration Rules and Procedures if the Streamlined Rules are not jurisdictionally applicable. For more information on JAMS and/or JAMS Rules and Procedures, you may visit the JAMS Website.
6. Location of Arbitration: The arbitration required by this Arbitration Agreement shall be held at a location determined by JAMS under its rules and procedures (provided such location is reasonably convenient to you) or at such other location as may be mutually agreed to by Card Issuer and you.
7. Scope of Arbitrator’s Authority: The single arbitrator will have exclusive authority to resolve any dispute relating to the Agreement; provided, however, that a claim or dispute regarding the following must be brought in a court of competent jurisdiction, which shall be the exclusive forum to resolve the claim or dispute: (a) a dispute over the validity of the Agreement and/or any provision therein including this Arbitration Agreement, (b) a claim or motion to enforce or compel arbitration pursuant to the FAA, (c) jurisdictional disputes regarding the Arbitration Agreement, and (d) arbitrability of a Claim under the Arbitration Agreement.  The arbitrator shall apply applicable law consistent with the FAA and all applicable statutes of limitations and shall honor all claims of privilege recognized at law. The arbitrator shall have the authority to grant or deny requests for discovery after giving due regard to an intended purpose of arbitration being to limit costs.  The arbitrator’s decision on the merits shall be based on and shall be limited by the terms of the Agreement and applicable law.  Without limiting the generality of the foregoing,  the arbitrator will not have any authority to deviate from the Terms of the Agreement or from applicable substantive law, and the arbitrator will not have any authority to award indirect, consequential, special, multiple (double, treble, etc.), or punitive damages.
8. Exceptions to Arbitration: There are only four (4) exceptions to arbitration under this Arbitration Agreement: (a) an individual Claim brought in small claims court as described in Section 1, (b) an individual action brought in a court seeking non-monetary injunctive relief as described in Section 2, (c) an individual action brought in court to determine the enforceability of this Arbitration Agreement as described in Section 7, and (d) an individual action brought in court to determine the scope of the arbitrator’s authority as described in Section 7.
9. Individual Claims: Card Issuer and you agree to arbitrate any Claim only on an individual basis and hereby waive any right to bring, participate in, or receive money or any other form of relief via or from any representative, class, consolidated, or collective proceeding, whether in a court of law or arbitration proceeding.  Without limiting the generality of the foregoing, this waiver applies in any action required to be resolved by a court in accordance with Section 2 (Applicability of Arbitration Agreement) and /or Section 7 (Scope of Arbitrator’s Authority) above. See Section on Waiver of Class Action.
10. Arbitration Fees: Payment of all filing, case-management, administrative, hearing, and arbitrator fees will be governed by the JAMS’s rules and fee schedules (“Arbitration Fees”).
11. Acknowledgement: THE PARTIES (CARD ISSUER AND YOU) HEREBY WAIVE THEIR CONSTITUTIONAL, STATUTORY AND COMMON LAW RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY.  Instead, they have elected that all of their claims on an individual basis be resolved by arbitration in accordance with this Arbitration Agreement.

Important: Waiver of Class Action

In addition to and separate from the aforementioned Arbitration Agreement, Card Issuer and you further agree to pursue or arbitrate any Claim only on an individual basis and hereby waive any right to bring, participate in, demand money, or to assert any other form of relief in or from any class action or other form of representative, consolidated, or collective proceeding.  In addition, no party may bring a Claim on behalf of any other individual, and no arbitrator hearing any Claim may: (a) without the consent of all parties, combine more than one individual’s claim or claims into a single case; (b) order, require, participate in, or facilitate production of class-wide contact information or notification of others of potential claims; or (c) arbitrate any form of a class, collective, consolidated, representative, or private attorney general proceeding.  This means that you will not be able to bring a class action, collective case, or representative lawsuit in a court of law before a judge or jury or in the arbitration proceeding before an arbitrator.  Without limiting the generality of the foregoing, this waiver also applies in any action required to be resolved by a court in accordance with Section 2 (Applicability of Arbitration Agreement) and/or Section 7 (Scope of Arbitrator’s Authority) above.

Change in Terms

Card Issuer reserves the right to modify these Terms at any time in its discretion for the limited purposes (a) of making modifications, if any, regarding Eligible Purchases, (b) of making modifications in limitations on use; (c) to describe courses of action in the event the Gift Card Program is terminated, (d) to clarify existing terms and conditions, (e) to address changes in information such as links, or (f) to implement other changes made in good faith provided that such other changes do not include (i) the addition of an expiration date, (ii) the application of new fees regarding the use or non-use of the gift cards, (iii) a change to the Arbitration Agreement, or (iv) a change to this Change in Terms clause. These changes will be made on this site. Notice of changes will be provided at the Cardholder Notice tab.  The most current version of these Terms will be available on the website reserved for such and will supersede all previous versions of these Terms, except as otherwise specified.

Survival of Terms

Should the Terms of this Agreement, or any part thereof, be determined by any court, tribunal, arbitrator, or agency to be unenforceable, void, or voidable, or should any court, tribunal, arbitrator, or agency refuse or decline to enforce these terms and conditions or any part thereof, the remainder of these terms and conditions and all parts of it shall remain in effect, valid, and enforceable.

Governing Law

This Agreement and your Gift Card shall be governed by the laws of the State of Kansas, United States of America, without regard to its principles of conflicts of law.

Gift Card Program Termination

In the event the Gift Card program is terminated, instructions to cardholders will be provided by notice given in accordance with this Agreement.

Notices to Cardholders

You agree that we may provide notice to you, including disclosures and amendments to this Agreement, by electronic means including notice posted at mycardsterms.com/hotels.

Gift Card Balance and Other Inquiries by Cardholders

For gift card balance or other inquiries, you may email giftcards@hotels.com or visit Hotels.com Gift Cards.

Where to Reach Card Issuer

Card Issuer is located in the United States of America and can be found at 11610 Ash Street, Suite 200, Leawood, Kansas, 66211, at 855.971.7430, or at customerservice@cardcompliant.com. 

Acknowledgment

YOU ACKNOWLEDGE THAT YOU UNDERSTAND THAT YOU MAY CONSULT WITH AN ATTORNEY IN DECIDING TO ACCEPT THIS AGREEMENT INCLUDING, WITHOUT LIMITATION, THE AGREEMENT TO ARBITRATE.

Physical and Online Sales Platform Card Back (as of 9-08-2025)

Terms: Usable only at hotels.com (US) for eligible new Pay Now hotel bookings. Not usable at hotel locations or for Pay Later bookings, existing bookings, bookings charged by a hotel, bookings made through the Groups and Meetings tab, packages, car rentals, or payment on any credit account. Not redeemable for cash unless law requires. Not usable with loyalty rewards unless specified. Only one gift card usable per booking. However, balances of multiple cards may be combined into one card up to a maximum balance of $2000 prior to use; visit balance services at hotels.com/lp/b/giftcards. Doesn’t expire. Not reloadable. Safeguard. Not replaced if lost, stolen, damaged or used without authorization. Additional terms apply, including limitations on use and change in terms, binding arbitration, and waiver of class action clauses. For full terms see mycardterms.com/hotels. CARDCO CXXXIX, Inc. is in U.S., 11610 Ash Street, Leawood, KS 66211 (call 855.971.7430) and is card issuer and sole obligor to you on the card. Hotels.com is not the card issuer and has no obligations to you for the card. Purchase, use or acceptance of card constitutes acceptance of terms including novations. Inquiries: email giftcards@hotels.com or visit hotels.com/lp/b/giftcards.

Visually Impaired: Copy card back text to clipboard